Privacy Policy

Welcome — this Privacy Policy describes how SteersTech ("we", "our", or "us") collects, uses, stores, and shares personal information when you interact with our services, including messaging via WhatsApp and our website steerstech.com.

1. Information we collect

We collect the following categories of information when you contact us or use our services:

• Contact information: phone number, WhatsApp identifier, and any other contact details you provide.
• Message content: the contents of messages you send to us (text, images, documents, voice notes) and any captions or metadata.
• Technical data: timestamps, message IDs, IP address, browser or device information and other logs related to your interactions.
• Support data: any information you provide while receiving support (order numbers, vehicle or product details, screenshots).

2. How we collect information

We collect information when you:

• Send us messages via WhatsApp.
• Use forms on our website (e.g., contact forms, sign-ups).
• Communicate with our support agents or upload files to us.
• Interact with automated systems that log events (cookies and server logs).

3. How we use your information

We use collected information for the following purposes:

• To respond to and manage your support requests via WhatsApp.
• To create and maintain customer and conversation records in our system.
• To provide, operate, and improve our services and user experience.
• To detect, prevent, and investigate security incidents, abuse, or fraud.
• To comply with legal obligations.

4. Legal basis (where applicable)

If you are in a jurisdiction that requires a legal basis (for example, the EU), we rely on the following bases to process your personal data:

• Consent — when you opt in to messaging or marketing.
• Contract performance — to provide the services you've requested.
• Legitimate interests — to operate the service, maintain security, and respond to support requests.

5. Third parties & integrations

We use third-party services to operate our messaging and hosting:

• WhatsApp / Meta Platforms, Inc. — messages are delivered via the WhatsApp Business API. WhatsApp may process message content, delivery status, and related metadata. See Meta's privacy documentation for details.
• Hosting provider and analytics — we may use hosting providers (for example, Hostinger, XAMPP for local testing) and analytics services which may collect technical and usage information.

We will only share your data with third parties as necessary to provide the service (e.g., message delivery) or when required by law.

6. File uploads and storage

If you upload files (images, documents, etc.) via WhatsApp or our site, we may store those files on our server and/or on third-party servers used to deliver messages. We retain these files as part of the conversation history so our support team can assist you.

7. Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. For conversation history and uploaded files, our default retention period is 1 year from the date of last interaction, unless you request deletion earlier.

8. Your rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal or operational limits).
• Object to or restrict certain processing, and in some places request portability of your data.

To exercise any of these rights, please contact us at: support@steerstech.com.

9. Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure or destruction. However, no transmission over the internet or electronic storage can be guaranteed completely secure.

10. Cookies and tracking

We use cookies and similar technologies on our website to enable essential functions and to analyze site usage. You may control cookies via your browser settings.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from children under the applicable age. If you believe we have collected data about a child, contact us and we will take steps to remove it.

12. International transfers

Your data may be processed and stored in countries outside your residence, including the United States and other jurisdictions used by our service providers. We take steps to ensure appropriate protections are in place.

13. Changes to this policy

We may update this policy from time to time. We will post the revised policy on this page with the updated effective date. Significant changes will be communicated where appropriate.

14. Contact us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact:

SteersTech
Email: support@steerstech.com
Website: https://steerstech.com